Quality Policy – EVOKEPRINT PTE LTD
We endeavour to produce and deliver good quality products to you. However, in the off-chance of quality or performance issues, this document lays out our policy to remedy the issues.
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1. QUANTITY
1.1 All reasonable endeavours will be made to deliver the correct quantity of Products ordered by you.
1.2 You acknowledge that variations in respect of quantities are inherent within the printing industry.
1.3 Our liability in respect of shortages is as follows:
| Quantities | No credit awarded | Refund calculated on a pro rata basis | Missing items replaced |
|---|---|---|---|
| 25-100 | Shortage of up to 5% | Shortage of between 6% to 20% inclusive | Shortage of 21% and over |
| 101-1000 | Shortage of up to 5% | Shortage of between 6% to 7% inclusive | Shortage of 8% and over |
| 1001-5000 | Shortage of up to 3% | Shortage of between 4% to 7% inclusive | Shortage of 8% and over |
| 5001&over | Shortage of up to 2% | Shortage of between 3% to 4% inclusive | Shortage of 5% and over |
9.4 All extra quantities may be kept by you at no additional cost.
2. QUALITY
2.1 You accept that variations in colours are inherent within the printing process for files submitted. You also understand and accept that computer hardware set ups are such that we cannot guarantee that the Product colours will match those displayed on your computer screen during the ordering process.
2.2 Once the print preview is confirmed and sent to print, no further changes are allowed. We are not responsible for any content and typo errors thereafter.
2.3 Colour variance is around the 10%-15% range for CMYK printing. Colour variance might occur between print runs or within the same print run.
2.4 Printing done using Pantone Matching Systems (PMS) will assist us in reducing colour variance but will not completely eliminate it; colours printed using PMS will still suffer from possible variation within the same batch and between batches, though at a lesser extent than CMYK printing.
2.5 Cut position variance of final product within +/-2mm; Foil/Emboss position variance within +/-2mm; Spot UV position variance within +/-2mm
3. NON/LATE-DELIVERY
3.1 You must notify us within 30 days of any failure on our part to deliver the Products in order that we can investigate the failure and take appropriate action.
3.2 Leadtimes & delivery dates indicated by us are best estimates. Actual leadtimes & delivery dates may defer from such estimates. In the absence of extraordinary circumstances, we fulfill most of our orders within the estimates provided.
4. OUR REPLACEMENT POLICY
4.1 If you believe that a Product is defective, we may request that you return the product for our examination.
4.2 Due to the inherent technical limitations of offset printing, there is colour variation between screen/document colours and final output colours. This may occur within the same run or between production runs. We do not accept replacements/refunds if colour variance is in the 10-15% range.
4.3 Die-cutting/Trimming has a margin of error of +/-2mm; it is the responsibility of the client to provide appropriate bleeds and make the necessary allowances after taking into account this margin of error. We do not accept replacement/refunds if the margin of errors falls within the 2mm range
4.4 Foil Stamping/Spot UV has a margin of error of +/-2mm in position relative to the printed artwork. We do not accept replacement/refunds if the margin of errors falls within the 2mm range
4.4 Our liability in respect of misprints is as follows;
| Quantities | No credit awarded | Refund calculated on a pro rata basis | Defective items replaced |
|---|---|---|---|
| 25-100 | Misprints of up to 5% | Misprints of between 6% to 20% inclusive | Misprints of 21% and over |
| 101-1000 | Misprints of up to 5% | Misprints of between 6% to 7% inclusive | Misprints of 8% and over |
| 1001-5000 | Misprints of up to 3% | Misprints of between 4% to 7% inclusive | Misprints of 8% and over |
| 5001&over | Misprints of up to 2% | Misprints of between 3% to 4% inclusive | Misprints of 5% and over |
5. CLAIMS
5.1 Claims for damage, shortages or non delivery must be advised by phone or email within 30 days from the date that the Products were despatched.
5.2 We shall not be liable in respect of any claim unless we are notified in accordance with paragraph 5.1 except where you demonstrate to our reasonable satisfaction that it was not possible to comply with this requirement and your claim was made by you as soon as reasonably possible thereafter.
6. OUR LIABILITY
6.1 Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product (including delivery costs).
6.2 We do not exclude or limit in any way our liability:
6.2.1 For fraud or fraudulent misrepresentation; or
6.2.2 For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
6.3 Whether caused by our negligence, breach of contract or breach of duty, we exclude all liability for:
6.3.1 Any direct loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management
or office time; or
6.3.2 2 Any indirect or consequential loss or damage of any kind however arising, even if foreseeable.